Address Royal School Manchester, Seashell, Stanley Road, Cheadle Hulme, Cheshire, SK8 6RQ

Telephone 0161 610 0100

Email info@seashelltrust.org.uk

Contact Emma Houldcroft (Headteacher)

Seashell focuses on the extended family that cares for each one of our students and residents and about the difference that can be made to all those connected lives. We strive to include the whole family and the wider community in the life experience of our children and young people

At Seashell, we focus on delivering the best life outcomes for our students, their families and their communities. We reach this objective by providing high quality, coordinated and seamless specialist education, therapy and care with a fully embedded positive behaviour support plan.

The purpose of this procedure is to record details of all compliments and formal complaints received from service users and to provide a process to resolve formal complaints nearest their point of origin and prevent potential formal complaints escalating.

This policy has been produced to ensure members of staff, children and young people, volunteers, contractors, and visitors are aware of the duties placed upon the charity by equality legislation and regulations. It is a comprehensive policy to explain the background, law, and our intentions together with our commitment to equality, diversity and inclusion.

We are dedicated in ensuring that the principles and duties of safeguarding children and young people are holistically, consistently and conscientiously applied with the wellbeing of all, at the heart of what we do.