Family Support Team

Family Support Team

Our Family Support Team provides compassionate, practical, and personalised support to families at every stage of their journey. We are here to ensure families feel supported, informed, and confident in navigating services.

Individual Family Support

We offer tailored, one-to-one support that is built around the needs of each family. This includes but is not limited to:

• Emotional support in a safe and understanding space
• Mediation support to help resolve concerns and improve communication
• Sleep support with practical strategies for the whole family
• Positive Behaviour Support (PBS)
• A consistent main point of contact – often the first face you meet

EHCP, SEND and Advocacy Support

Our experienced team provides specialist guidance to help families navigate complex systems:

• EHCP support for Seashell families (applications, reviews, amendments)
• IPSEA Level 3 trained staff offering expert SEND advice
• Support gathering evidence and completing forms
• Referrals and paperwork assistance

We also support families by working closely with professionals and services, including:

• Liaising with local authorities
• Supporting attendance at Child in Need (CIN) meetings
• Supporting Looked After Child (LAC) reviews
• Supporting during Care Act assessment
• Supporting on CHC meetings / reviews

Advice, Guidance and Transitions

We help families access the right support at the right time:

• Signposting to appropriate services and resources
• Advice and guidance tailored to your situation
• Support during key transitions, including moving into or out of services
• Help navigating systems and understanding next steps

Workshops, Training and Peer support Support

We offer opportunities for learning, connection, and wellbeing:

• Workshops and training sessions for families
• Regular coffee mornings
• Wellbeing events in a relaxed and welcoming environment
• Opportunities to connect with other families and share experiences

Our Approach

We build strong, trusting relationships with families and provide a supportive, inclusive service. Our aim is to empower families with the knowledge, confidence, and support they need.

Family Accommodation on Campus

At our campus at Cheadle Hulme we have Family Accommodation where the families of the children and young adults who are resident with us can visit and stay over close to their loved ones.

The building is self-contained, self-catering house and can sleep up to 5 people. This facility is in Sir Norman Stoller Way next to our residential homes, so when families stay over they are close to their young person.

There is a nominal charge to stay in the family accommodation. Please see below for prices applicable from 1st May 2026:

Read more about how this amazing home was furnished thanks to our friends at Children in Need and DFS here.